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To be eligible for the CIS-HAM Certification, candidates must have completed the ServiceNow Hardware Asset Management Fundamentals course and have at least six months of experience working with the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is valid for two years, after which it must be renewed by passing a recertification exam or by completing continuing education credits.

ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Exam is a certification exam designed for individuals who want to demonstrate their expertise in implementing and managing hardware asset management solutions using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is ideal for IT professionals, consultants, and project managers who are responsible for implementing and managing hardware asset management solutions in their organizations.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q47-Q52):

NEW QUESTION # 47
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)

A. Stockroom audit
B. Discovery audit
C. Location audit
D. Vendor audit

Answer: A,C

Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit.
The other options that are not types of inventory audits supported by the HAM application are:
Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with thevendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management

NEW QUESTION # 48
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A. A user may have multiple roles, but a single persona
B. Roles represent types of users of the product
C. A user may have multiple roles and personas
D. Personas represent types of users of the product
E. Roles control access to features in the product
F. Personas control access to features in the product

Answer: A,C,D,E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. Reference:
1: ITAM personas 2: ITAM roles

NEW QUESTION # 49
What baseline flow could you use to replace hardware assets nearing their end-of-life?

A. Loaner Asset Refresh
B. Update Asset Request
C. Refresh Asset Request
D. Hardware Asset Refresh

Answer: D

NEW QUESTION # 50
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:

A. Asset Catalog
B. Inventory Catalog
C. Supplier Catalog
D. Product Catalog

Answer: D

Explanation:
The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
Publishing an item to the Service Catalog means making it visible and available for users to request13.
To publish an item to the Service Catalog, you need to use the "Publish to Hardware Catalog" related link in the Product Catalog1 .
This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1 .
Therefore, the correct answer is A. Product Catalog, as this is where you can use the "Publish to Hardware Catalog" related link to publish an item to the Service Catalog.

NEW QUESTION # 51
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Task Action
D. Asset Action

Answer: B

NEW QUESTION # 52
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